Returns - Popcorn Live - www.popcornlive.co.uk

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Home > Customer Service > Returns

Our Returns Policy

"At Popcorn your satisfaction is guaranteed"

At Popcorn, your satisfaction is guaranteed. If you are not totally satisfied with your purchase please contact our customer support team on support@popcornlive.co.uk or by telephone to 01609 761600 (calls charged at national rate) to request a returns authorisation number and details of how to return your products for refund or exchange.

Popcorn fully support the regulations set down by the Office Of Fair Trading with regard to refunding goods. Under The Distance Selling Act 2000, all customers from popcornlive.co.uk have the right to return goods (within the legal cooling off period of 7 days) for a full refund of goods. Unless returns are made as a result of mistakes by popcornlive.co.uk or faults or damage covered by popcornlive.co.uk or manufacturer's guarantee the cost of returning goods will be the sole responsibility of the customer. In the case of goods that are not faulty, goods must be returned as new in the packaging and with the labels with which they were supplied.

A valid returns number must accompany all returns sent to our warehouse, otherwise processing may be delayed or returns returned to sender. If you're not sure about any of the above feel free to give us a call on 01609 761600 - we're always more than happy to help!